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This Privacy Policy explains how American Airlines, Inc. (“we,” “us,” “our,” “American”) collects, uses, shares, and protects information in connection with the SimplyMiles Program and the services, systems, websites and apps used to provide the SimplyMiles Program (collectively, the “Program”), including without limitation, our use of the personal information you provide to us and the collection and processing of personal information by us or our service providers in connection with the transactions you enter into with merchants that offer mileage and travel awards under the SimplyMiles Program (“Participating Merchants”). This Privacy Policy applies regardless of the type of device or other means you use to access the Program.
American reserves the right to change this Privacy Policy at any time by posting the updated Privacy Policy here along with the date on which the Privacy Policy was changed.
This Privacy Policy applies solely to the SimplyMiles Program. For more information about how American collects, uses, shares and protects information in connection with other products and services offered by American (including without limitation, the AAdvantage® program or bookings and travel on American Airlines), please see the American Airlines Privacy Policy.
In the event of a conflict or inconsistency between this Privacy Policy and the American Airlines Privacy Policy, this Privacy Policy shall control with regard to the Program.
Information we collect and how we collect it
We collect and maintain personal information about you from many sources to understand and meet your needs, manage the Program, and for other purposes disclosed to you. For example, we collect personal information about you from:
You, when you voluntarily provide us with information
Your transactions with American, including through your AAdvantage® account
Payment card networks and/or issuing banks for one or more of your payment cards, subject to you granting consent for any applicable payment card to be linked to the Program
Other third-party sources, such as Participating Merchants.
If the information is to be collected directly from you, you may in some cases have the option to decline providing that information. However, your choice to not provide information may impact your use of certain features or services of the Program.
The personal information we collect about you through these various sources may include, but is not limited to:
Name, addresses and telephone numbers
Date of birth and gender
Email addresses
AAdvantage® account number
Credit card number(s), which will be used by the applicable payment network
Information related to your transactions with Participating Merchants using the credit card number(s) you provided
Technical information such as your browser type, IP address, type of operating system you use, your geolocation, the name of your internet service provider, mobile advertising identifiers, and pages visited on our site
Information provided via survey, focus group or other marketing research efforts
When you send us an email or online customer service request, we will retain the content of the message, your email address or any contact information you provide, and our response in order to handle any follow-up questions you may have. We also use this information to measure how effectively we address your concerns.
Any other information that you choose to provide to us or that is required to facilitate your transactions and awards.
Your information may be combined with information we may already have about you.
Any of the information that we collect through your AAdvantage® account, including your name and email, can only be updated through your AAdvantage® account settings, and not directly via the Program.
Automatically collected information (including cookies and geolocation)
When you use the Program, we may receive technical information such as your browser type, the type of operating system you use, your geolocation, the name of your internet service provider, mobile advertising identifiers, and pages visited on our site. American gets this information by using technologies, including cookies, web beacons, and mobile device geolocation to provide and improve the Program and advertising, including across browsers and devices (also known as cross-device linking). We also use this information to verify that visitors meet the criteria required to process their requests and for reporting activity in connection with the Program. For example, we may want to know how long the average user spends on our site or which pages or features get the most attention. This technical information may be combined with information that is personally identifiable in order to personalize the Program and advertising to your interests, including across browsers and devices. Some of this information may be shared with third parties, as described below under “Information collected by third parties in connection with the Program.”
Additionally, and with your specific consent where required by law, American may combine the information we receive from you with information collected from other sources. This information may be used to provide offers and/or services specifically tailored to your interests in accordance with applicable laws.
Cookies used in connection with the Program
When you use the Program, you may receive cookies or other similar technologies such as pixel tags from us and the third parties that collect information in connection with the Program. We use cookies to ensure that we give you a high-quality experience in connection with the Program. We also use cookies to show you advertising that is relevant to you.
However, if you prefer, you can change your cookie settings. Some browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your settings, but doing so will limit the range of features available to you on our site and other major websites that use cookies.
The Program also may occasionally use “local shared objects” (also known as “Flash cookies”). Like browser cookies, Flash cookies may be used for coordinating content delivery, website functionality, maintaining preferences, advertising, or analytics. Unlike browser cookies, “Flash cookies” are not stored in the browser. You may be able to manage these Flash cookies by viewing the Adobe website.
There are four types of cookies used in connection with the Program:
Essential cookies – These cookies enable you to use the Program. These cookies are essential to enable you to browse our site and use certain features. Disabling them may prevent you from using certain parts of the site. These cookies also help keep our site safe and secure.
Preference cookies – These cookies store information such as your preferred country and language selection, AAdvantage® login data and website preferences. Without these cookies, the Program may not be able to remember certain choices you’ve previously made (such as a saved country / language preference) or personalize your browsing experience by providing you with relevant information (such as AAdvantage® award miles balance). These cookies can also be used to recognize your device so that you do not have to provide the same information more than once.
Performance cookies – These cookies collect information about how you use the Program such as which pages you visit regularly. These cookies are used to provide you with a high-quality experience by doing things such as tracking page load, site response times, and error messages.
Content / advertising cookies – These cookies gather information about your use of the Program so we may improve your experience and provide you with more relevant content and advertising. They are also used to gather feedback on customer satisfaction through surveys. They remember that you’ve visited our site and help us understand usage of the Program. Some of these cookies are from third parties that collect information about users of the Program (as described below under “Information collected by third parties in connection with the Program”) in order to provide advertising (on our site and elsewhere) based on users’ online activities (so-called “interest-based advertising”) on our site and elsewhere online. The third parties involved in interest-based advertising collect internet browsing information (e.g., websites visited, time of visit) across different websites and over time, and they may use the information they collect on our site to provide you ads (from us and other companies) across the internet.
Information collected by third parties in connection with the Program
Some of the content, advertising, and functionality related to the Program may be provided by third parties, including third parties that are not affiliated with us. These third parties may collect or receive technical information about your use of the Program, including through the use of cookies, pixel tags, web beacons, and other technologies, and this information may be collected over time and combined with information collected on different websites and online services.
For example, social network or other third-party plug-ins (such as Facebook’s “Like” button) may be provided with the Program in order to enable you to login to the Program, to comment on content available on the Program, and to share things you find through the Program with your social network. The providers of these plug-ins may be able to collect information about you even if you do not click on or otherwise interact with the plug-in or widget and regardless of whether you have an account or other relationship with these social networks and third parties. If you use social network tools or visit social networking sites, you should read their privacy disclosures to learn what information they collect, use, and share.
Also, some third parties collect information about users of the Program in order to provide interest-based advertising (on the Program and elsewhere, including across browsers and devices, also known as cross-device linking). This may include anonymized or de-identified information about you. These third parties may use the information they collect through the Program to make predictions about your interests in order to provide you ads (from us and other companies) across the internet (for example, products and services that are available at a merchant you searched for online).
We may use Adobe Analytics to aggregate and analyze data about your use of the Program.
Obtaining your consent
This Privacy Policy is not a contract. Your additional consent will be obtained where such consent is required by applicable law.
How your information will be used
We use personal information to complete transactions and fulfill requests for the Program. For example, your information may be used to identify transactions eligible for awards, to allocate awards to the appropriate account, or to send you offers for awards. In addition, we may use personal information for administrative, analytical, and marketing purposes such as employee training, information systems management, accounting, billing and audits, credit card processing and verification, customer-relations correspondence, operation of the Program, to prevent potentially prohibited or illegal activities, or otherwise as disclosed to you at the time your personal information is collected or pursuant to your consent. Where we are required by applicable law, we will seek your consent prior to sending you communications for marketing purposes. More specifically, we may use your personal information for the following purposes:
Business purposes and communication: To information you requested, to communicate with you for business or customer service reasons, or for other such reasons such as changes to our policies or in response to your inquiry
Financials transaction management: To facilitate payment for services or provide refunds
Legal and regulatory obligations: To comply with legal, regulatory, or fiscal obligations, or in connection with litigation or an internal investigation or audit
Tailored web experience: To personalize your advertising experience when visiting our sites, to manage details about your accounts, when security updates are available, or when an action is required to keep the account active
Improve our operations: To improve our service offerings
Marketing and analytics: To perform data analyses and other processing for marketing purposes
Site maintenance: To improve content, functionality, and usability of our sites and to offer opportunities to participate in surveys and provide feedback to us
Security management: To secure American’s premises, assets, and information
Third party requests: To respond to and comply with outside requests initiated by you, as well as in response to legal requests
Audit and controls: To evaluate internal controls and audits for compliance (including those conducted by American’s internal and external audit service providers)
American may also obtain information about your Program activity (such as Program awards of AAdvantage® miles) and add this information to your AAdvantage® account profile and history. Your AAdvantage® account information is used by American in accordance with the AAdvantage® terms and conditions and the American Airlines Privacy Policy
Data security
We take reasonable measures to protect the personal information you provide under the Program. Please note, however, that while we attempt to safeguard your personal information, no method of transmitting or storing electronic information is ever completely secure.
With whom your information will be shared
American may share information about you with Participating Merchants, as necessary or appropriate to fulfill the terms of the Program. For example, if you are enrolled in a promotion involving a Participating Merchant, we may share your information with the Participating Merchant as needed for accounting, billing, customer relations, operation of the Program, or to prevent fraud or potentially prohibited or illegal activities.
We may also disclose information to companies affiliated with American, our service providers, and/or unaffiliated third parties (i) to provide the Program and (ii) for administrative, analytical, and marketing purposes. Where required by applicable law, we will seek your consent prior to sharing your personal information with such third parties for marketing purposes. Also, as described below, you can opt out of having your information shared with such third parties for those parties’ direct marketing purposes by emailing us at customerservice@support.simplymiles.com.
In the event we undergo a business transition involving another company, such as a merger, corporate reorganization, acquisition, the lease or sale of all or a portion of our assets, or in the event of bankruptcy, information that we have collected from or about you or your devices may be disclosed to such other entity as part of the due diligence or business integration process and will be transferred to such entity as one of the transferred assets.
Further, to the extent required by law, we may disclose personal information to government authorities, or to third parties pursuant to a subpoena or other legal process, and we may also use or disclose your information as permitted by law to protect the rights or property of American, our customers, our services, or its users.
Contact us
If you have other questions, comments or concerns about this Privacy Policy, or if you wish to issue a request to exercise your rights where applicable by law, please contact us at: privacy@aa.com.
American Airlines, Inc. (“American”) and its service providers have collaborated to provide the SimplyMiles program (the “SimplyMiles Program”). All services provided in connection with the SimplyMiles Program are referred to collectively herein as the “Services.” For clarity, all websites, mobile applications, or other interfaces to information or functionality relating to the SimplyMiles Program also constitute Services. These terms of use (“Terms”) apply to all aspects of the Services and the SimplyMiles Program, and constitute a legally binding agreement between each individual who enrolls in the SimplyMiles Program or uses the Services (“you” or “your”) and American. By participating in the SimplyMiles Program and continuing to use the Services, you acknowledge that you have read and understood these Terms and that you agree to be bound by them. The SimplyMiles Privacy Policy does not form a part of these Terms, however, American will make commercially reasonable efforts to collect, process and use your information in accordance with such policy. For clarity, the SimplyMiles Privacy Policy is a notice and not a contractual undertaking.
If you do not agree to all of the Terms, then do not enroll in the SimplyMiles Program or use the Services. Participation in the SimplyMiles Program is at the discretion of American, and American may change the SimplyMiles Program rules, regulations, earnings, benefits, mechanics, and any special offers (collectively, “Program Rules”) at any time in its sole discretion with or without notice. American may, among other things, (i) change AAdvantage® program benefits, participant affiliations, conditions of participation, or rules for earning AAdvantage®® miles or (ii) rename or redefine AAdvantage® program elements or benefits. Participating Merchants, Offers and Qualifying Transactions (each as defined below) are subject to change with or without notice. American reserves the right to end the SimplyMiles Program and/or remove any Participating Merchants from the SimplyMiles Program at any time in its sole discretion with or without notice. The SimplyMiles Program, AAdvantage® mile accrual, and any special offers are subject to government regulations.
You are responsible for reading these Terms, the applicable terms and conditions for each Participating Merchant, and additional member information regarding the AAdvantage® program (which is available online at aa.com/AAdvantage®) in order to understand your rights and responsibilities under the SimplyMiles Program. American may amend the Program Rules at any time in its sole discretion with or without notice. American has no liability for correspondence that is misdirected, lost, stolen, damaged or delayed.
Any AAdvantage® miles earned through the SimplyMiles program are subject to the AAdvantage® program terms and conditions. For complete details about the AAdvantage® program, visit aa.com/AAdvantage®.
The terms and conditions for our Participating Merchants can be found here.
Fraud, misrepresentation, abuse or violation of any applicable rules (including, but not limited to, the Program Rules) is subject to administrative and/or legal action by appropriate governmental authorities and American. Such action may include, without limitation, the forfeiture of certain or all AAdvantage® miles earned under the SimplyMiles Program, as well as prohibition of your future participation in the SimplyMiles Program and/or the AAdvantage® program as a whole. In addition, American reserves the right to take any appropriate legal action to recover damages and other remedies, including its attorneys’ fees incurred in prosecuting any lawsuit against you.
American reserves the right to audit any and all accounts at any time in its sole discretion, with or without notice to you, to ensure compliance with the Program Rules. In the event that an audit reveals discrepancies or violations, the processing of SimplyMiles Program rewards, AAdvantage® mile accrual and summaries may be delayed until the discrepancies or violations are resolved in a manner satisfactory to American.
If American and/or any Participating Merchant improperly denies you AAdvantage® mile credit or some other benefit, your exclusive remedy shall be the issuance of the improperly denied AAdvantage® mile credit, or such other alternative comparable benefit as determined by American in its sole discretion. American shall have no additional liability whatsoever. In no event shall American or any Participating Merchant be liable to any member, or anyone claiming through a member, for any direct, indirect, consequential or special damages, or any penalties, lost revenue or profits, arising out of the acts or omissions of American or any Participating Merchant in connection with the SimplyMiles Program.
American is not responsible for and will have no liability arising from products or services offered by any Participating Merchant or any action taken by any Participating Merchant, except as set forth in these Terms.
Accumulation of AAdvantage® miles as a result of Qualifying Transactions with Participating Merchants is subject to the continued participation of such Participating Merchant in the SimplyMiles Program, which may cease at any time with or without notice.
Members may view their SimplyMiles Program AAdvantage® mile earning summary on https://www.simplymiles.com/earned
Only individuals are eligible for SimplyMiles Program membership. Non-individuals, including corporations or other entities, are not eligible to become SimplyMiles Program members or to accrue AAdvantage® miles. Generally, only the member named on the account will be entitled to access account information.
All Program Rules are subject to interpretation by American.
Enrollment in the SimplyMiles Program is free and is available only to individuals over the age of 18 that: (a) are current member of the AAdvantage® Program; (b) possess the legal authority to agree to the Terms; (c) reside in the United States of America; (d) provide valid and accurate personal information when applying for enrollment in the SimplyMiles Program; (e) are not already members of the SimplyMiles Program; (f) have not previously been terminated from the SimplyMiles Program or the AAdvantage® program; and (g) have an eligible payment card account.
Any individual who is not already a member of the AAdvantage® Program may apply to enroll in the AAdvantage® program and obtain an AAdvantage® number at: https://www.aa.com/loyalty/enrollment/enroll.
An individual may apply to enroll in the SimplyMiles Program by fully and accurately completing an application on this website or through other enrollment channels provided directly by any Participating Merchant.
American reserves the right to change participation eligibility requirements at any time in its sole discretion with or without notice, and has the right to refuse membership to applicants, or terminate membership, in its sole discretion and with or without reason.
To ensure you receive credit for your SimplyMiles transactions, please retain all receipts until the mileage credit appears on your SimplyMiles Program earnings summary.
Only registered members of the SimplyMiles Program will be eligible to earn AAdvantage® miles through the SimplyMiles Program.
Each Participating Merchant will designate an activity that a SimplyMiles Program member needs to take with such Participating Merchant in order to receive AAdvantage® miles in connection with this program (a “Qualifying Transaction”). AAdvantage® miles may be awarded to SimplyMiles Program members for Qualifying Transactions in accordance with any Participating Merchant terms and conditions for each such Participating Merchant or other applicable rules of such Participating Merchant.
AAdvantage® miles will be credited only to the account of the SimplyMiles Program member who makes a Qualifying Transaction with a Participating Merchant. In accordance with the terms and conditions of each Participating Merchant or other applicable rules of such Participating Merchant, no AAdvantage® miles will be awarded for returned products or certain cancelled services.
You may request AAdvantage® mile credits for past Qualifying Transactions up to twelve (12) months from the transaction date. Qualifying Transactions occurring prior to your SimplyMiles Program registration date are not eligible for earning miles under the SimplyMiles Program.
You are responsible for ensuring that your mileage earned is properly credited. If you believe that mileage has been earned but not properly credited, you may be required to submit documentation or other proof satisfactory to American, which may include copies of itemized receipts.
Unless otherwise noted, all information, SimplyMiles Program account information, AAdvantage® account information, articles, data, images, passwords, Personal Identification Numbers (“PINs”), screens, text, user names, web pages, or other materials (collectively “Content”) appearing on the Services are the exclusive property of American, or its subsidiaries and licensors:
All Content is copyrighted 2019 by American Airlines, Inc. All rights reserved. Please assume that everything you see or read on the Services is copyrighted to, or used with permission by, American unless otherwise noted.
The trademarks, logos, service marks, and trade dress (collectively the “Trademarks”) displayed on the Services are registered and unregistered Trademarks of American Airlines, Inc. or others.
Images of people, objects, or places displayed on the Services are either the property of, or used with permission by American.
American owns or uses by permission all software contained on the Services, including without limitation all HTML code and Active X controls. Copyright and other laws and international treaty provisions protect this software. The law expressly prohibits any modification, redistribution, or reproduction of the software, and such actions could result in severe civil and criminal penalties. American will seek and support prosecuting violators to the maximum extent possible.
You may not copy, display, distribute, create a derivative work from, or otherwise use the content of the Services for public or commercial purposes. Except as expressly set forth, nothing on the Services shall be construed to confer any grant or license of any intellectual property rights, including by estoppel or implication.
By using the Services, you represent and warrant that you are 18 years of age or older and possess the legal right and ability to enter into these Terms and to use the Services in accordance therewith. You accept financial responsibility for all use of the Services under your name or account, including without limitation all uses of your account by others, including minors living with you. You agree not to assign, transfer, or sublicense your rights pursuant to these Terms, and any attempt to do so is void.
You agree to indemnify, defend, and hold harmless American and its affiliates from and against any and all claims, demands, proceedings, suits and actions, including any related liabilities, obligations, losses, damages, deficiencies, penalties, taxes, levies, fines, judgments, settlements, expenses (including legal and accountants' fees and disbursements) and costs (collectively, “Claims”), based on, arising out of or resulting from your use of the Services, including without limitation any Claims alleging facts that if true would constitute your breach of these Terms.
Your account information is owned by and proprietary to American. While you may access your account information through the Services, you may not give access to your account to any person or entity other than a member of your household or a person that you directly supervise as part of your career or employment. You may not give access to your account to any third party on-line service, including, but not limited to any mileage management service, mileage tracking service, or mileage aggregation service; or otherwise act as any of the foregoing on behalf of any other AAdvantage® member. You must access your account information directly through the Services and not through a third party website, including but not limited to any mileage management service, mileage tracking service, or mileage aggregation service.
You agree that you will not misuse the Services. “Misuse” includes, but is not limited to, using the Services to do any of the following:
• Distribute, disseminate, post, or publish any information or material that degrades, embarrasses, harasses, humiliates, intimidates, or threatens any individual or group of individuals on the basis of their age, ancestry, color, ethnicity, marital status, medical condition, mental or physical disability, national origin, race, sex, sexual orientation, union or nonunion affiliation, or any other basis protected by federal, state, or local law or ordinance.
• Abuse, defame, harass, stalk, threaten, or otherwise violate others’ legal rights, including but not limited to rights of privacy and publicity.
• Download or upload files that may damage the operation of another's computer, such as computer viruses, corrupt files, or similar software.
• Download or upload files that contain materials, including but not limited to software that violate the intellectual property, privacy, or publicity rights of others unless you own, control, or have been authorized to exercise such rights.
• Misrepresent or omit the origin or source of any file you download or upload.
• Download or upload files that do not contain the posted proprietary language, author attributions, and/or copyright, patent, or trademark notices.
• Distribute, disseminate, post, or publish any indecent, infringing, obscene, or unlawful information or material.
• Engage in any commercial purpose including but not limited to: Advertising or offering to sell any goods or services; conducting contests or surveys; distributing chain letters, or advertising with respect to any Ponzi scheme or pyramid scheme; advertising or offering to sell any business opportunities, direct sales opportunities, employment, independent contractor positions, multi-level marketing opportunities, or securities.
• Post, send, or otherwise disclose confidential information, trade secrets, or other confidential and/or protected proprietary data of any entity or person, including but not limited to American or any of its affiliates.
• Download or upload files that you know, or reasonably should know, cannot be legally distributed through the Services.
• Upload, download, or otherwise export or re-export software from the Services: (1) to a national or resident of or into any country subject to an embargo by the U.S.; (2) to anyone on the U.S. Treasury Department’s Specially Designated Nationals list, or (3) to anyone on the U.S. Commerce Department's Table of Denial Orders.
• Copy or create derivative works from, display, distribute, license, perform, publish, recreate, reproduce, sell, transfer, or transmit any information, products, services, or software obtained by, from, or through the Services.
• Monitor or copy any Content by using any manual process, or any robot, spider, or other automatic device, without first obtaining American’s prior written consent.
• Act as an agent or attorney in fact for any person who is not a member of your immediate household; or your direct supervisor at your place of employment.
• Take any action that will or could impose an unreasonable or disproportionately large load on the infrastructure of the Services.
• Access information about any AAdvantage® member protected by site log-in and post it on any other website, with or without that AAdvantage® member’s consent.
• Utilize a SimplyMiles Program member’s or an AAdvantage® member’s password or personal identification number during log-in, unless you are: the member to whom that password or personal identification number is assigned (the “Authorized Member”); a family member of the Authorized Member, acting with the Authorized Member’s permission; or an employee of the Authorized Member’s employer, acting with the Authorized Member’s permission.
• Engage in any other conduct that is, or that American deems to be, in conflict with these Terms.
American forbids such Misuses, and access of the Services for any such Misuses or other similar purposes is an unauthorized use of the Services.
The Content may contain inaccuracies and/or typographical errors. American may alter, change or improve the Content at any time in its sole discretion with or without notice. American makes no representations or warranties as to the Content's completeness or accuracy, and makes no commitment to update the Content. American makes no representations about the Content's suitability for any purpose.
YOU USE THE SERVICES AT YOUR OWN RISK. THE CONTENT IS PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF EXPECTATION OF PRIVACY, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, NON-INFRINGEMENT OR TITLE. TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT SHALL AMERICAN OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF OR INABILITY TO USE THE SERVICES OR FOR ANY OF THE CONTENT OBTAINED THROUGH OR OTHERWISE IN CONNECTION WITH THE SERVICES, IN EACH CASE REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER AMERICAN WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE.
American neither warrants nor represents that your use of Content on the Services will not infringe upon the intellectual property rights of third parties. American shall not be liable for any virus or other damage to your computer equipment or other property due to your accessing, browsing, or using the Services or due to your downloading any audio, data, images, materials, pictures, text or video from the Services. Because American provides services and products in many parts of the world, the Services may refer to certain goods, products, and/or services that are not available in your area. A reference to goods, products, and/or services without limiting their geographic scope does not imply that American offers or intends to offer those goods, products, and/or services in all locations.
Consistent with the SimplyMiles Privacy Policy, American asks you to provide certain information when you enroll in the SimplyMiles Program or when you take advantage of certain personalized services. You agree that when you provide such information, the information will be accurate. Under no circumstances will you provide false or misleading information.
For use of certain services, American may provide you with a pass code. This pass code is proprietary to and the property of American. However, you must take precautions to insure the security of your pass code. American assumes no responsibility for and will not be liable in the event that another person learns your pass code or uses your pass code to cause damage to you. While American takes reasonable steps to safeguard and to prevent unauthorized access to your private information, American cannot be responsible for the acts of those who gain unauthorized access, and American makes no warranty, express, implied, or otherwise, that American will prevent unauthorized access to your private information.
IN NO EVENT SHALL AMERICAN OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY’S UNAUTHORIZED ACCESS TO YOUR INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER AMERICAN WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE.
The information on the Services does not constitute an offer to sell, or the solicitation of an offer to buy any securities and must not be relied upon in connection with any investment decision.
The Services may provide hyperlinks or references to other sites. While American endeavors to provide links only to sites that are reputable and safe, American takes no responsibility for the information, products, or services obtained on such other sites and will not be liable for any damages arising from your access to such sites. American provides any such links to other sites merely for your convenience and our inclusion of such links and frames in the Services does not imply an endorsement of the linked or framed sites, their content, or the persons or entities operating those sites. Therefore, you assume sole responsibility for using links or pointers to third parties.
American specifically denies you permission to hyperlink or provide references to the Services, unless you are allowed to do so under a separate written agreement with American. You are also denied permission to use any trademarked or copyrighted material to provide such hyperlinks or references, unless you are allowed to do so under a separate written agreement with American. American bears no responsibility for sites that provide hyperlinks or references to the Services unless those sites are operated by American.
American does not accept or consider unsolicited proposals related to its business, including but not limited to proposals for advertising campaigns, logos, names, processes, products, promotions, services, slogans, and technologies. American therefore requests that you not send such proposals. Please also refrain from sending original creative artwork, blueprints, demonstratives, designs, layouts, photographs, or samples. American has adopted this policy to prevent claims that American has copied such unsolicited ideas without authorization, when, in fact, American developed the idea independent of or even long before receiving the unsolicited proposal. If you do send American unsolicited proposals, then do so with the understanding that American may use any concepts, ideas, inventions, know-how, or techniques that you disclose in those communications for any purpose, including the developing, manufacturing, and/or marketing of goods, products, or services. American may do so free of any obligation to compensate you for that use.
The Services may provide you the ability to have an on-line chat session with American or with information as to how you can contact American by telephone. You may use these functions only for business purposes related to the Services. For quality assurance purposes, American may monitor, record, and/or transcribe the contents of these communications. By contacting American, you agree that the communication may be monitored, recorded, and/or transcribed and you consent to the monitoring, recording, and/or transcribing. Such records may be kept indefinitely or disposed of at American’s discretion.
You agree to use any bulletin boards, chat rooms, conferences, or other communication or message facilities (“Forums”) contained on the Services only to send and receive material and messages that are proper and related to the particular Forum. You further agree that you will use the Forums in conformity with all applicable laws and this Agreement. You agree that you will not Misuse a Forum.
American reserves the right to remove at will, in its sole discretion with or without notice, any Content on the Services, including anything you post in a Forum. You understand that any use by you of a Forum constitutes a public communication. You understand that American owns any and all information or material that you post on a Forum. You agree that you waive all of the rights you have to any information or material that you post on a Forum. American has the right to do whatever it wishes with that information or material, including but not limited to deleting or editing for any reason any posting by you. You further acknowledge that American does not endorse or sponsor any information or material posted by Forum users, and that American has no responsibility to approve, review, or screen such information or material.
You agree that these Terms are made and entered into in Tarrant County, Texas. You agree that Texas law governs the interpretation of these Terms and/or any dispute arising from your access to, dealings with, or use of the Services or the SimplyMiles Program, without regard to conflicts of law principles. Notwithstanding the foregoing, any claim brought by you related to your access to, dealings with, or use of the Services or the SimplyMiles Program shall be settled by binding arbitration in the City and State of New York, pursuant to the commercial arbitration rules of the American Arbitration Association then in effect. Any award shall be final, binding and conclusive upon the parties and a judgment rendered thereon may be entered in any court having jurisdiction thereof. You agree and understand that you will not bring against American, or any of their affiliated entities, agents, directors, employees, and/or officers any class action lawsuit related to your access to, dealings with, or use of the Services or the SimplyMiles Program. To the fullest extent allowed by law, American disclaims any duty of good faith or fair dealing, as well as any implied contractual terms or obligations.
These Terms constitute the entire agreement governing your access to, dealings with, and use of the Services, and together with the AAdvantage® program terms and conditions, constitute the entire agreement governing your access to, dealings with, and use of the SimplyMiles Program. Of course, separate agreements may attach to any goods, products, or services you obtain, purchase, or use from the Services. In the case of a conflict between these Terms and any agreement specific to any goods, products, or services that you obtain, purchase, or use from the Services, the terms of the specific agreement shall govern.
Any failure of American to assert any rights it may have under these Terms does not constitute a waiver of our right to assert the same or any other right at any other time or against any other person or entity. If any provision of these Terms are found to be invalid or unenforceable, then the invalid or unenforceable provision will be stricken from these Terms without affecting the validity or enforceability of any other provision.
